FAQ

Each Floristry Kit comes complete with all the artisan materials necessary to craft a beautiful arrangement at home: the flowers, the vessel, the tools and access to the accompanying tastemaker design tutorials on our website.

The Floral Pantry collaborates with a curated network of tastemakers and flower farms to conceptualize and design each unique Floristry Kit. Each Floristry Kit comes complete with an artisan variety of seasonal flowers thoughtfully chosen by the featured Tastemaker with the art of the arrangement in mind. In effort to meet demands in volume, reduce waste, and mindfully support our partner farms, our current model is not set up to accommodate specific requests at this time. Thank you so much for understanding!

The Floral Pantry Floristry Kits are hand packed with love! We put the utmost thought into the design of our packaging to ensure the kit contents arrive safe and in style. Flowers will be individually packaged in bunches by variety. Please note that some flowers will arrive a little sleepy and in bud form (not yet open) to allow for prolific bloom and lifespan. Each Kit will include best practices for receiving, conditioning and caring for your flowers.

As soon as you are able to, we recommend putting the flowers in water, in a cool space and away from direct sunlight so they can recover from their travels to you. In most cases, our Tastemakers will advise that the flowers sit in water overnight before you begin your design session. With that being said, we recommend flowering within 24-48 hours of arrival so you can enjoy the beauty of your arrangement as long as possible.

The flower recipes are thoughtfully designed with longevity in mind. Upon arrival, please be sure to follow our best practices for receiving the flowers. Each stems longevity will differ depending on variety. If you follow our tips, the flowers are expected to last 5-7 days. Please note that some flowers will arrive in bud form (not yet open) to allow for prolific bloom and lifespan.

A vessel is our word for vase. I.E. not your standard, boring, tall and narrow flower holder, but rather a bespoke handcrafted form. It’s what your flower arrangement will be designed in. Floristry Kit vessels are chosen by the featured Tastemaker to accompany their kit. We plan to pack your Floral Pantry with a whole lot of pretty so get ready to stock up on one-of-a-kind artisan vessels!

Each Tastemaker has their own specific tools of the trade that they design with. These tools are anything from chicken wire to flower frogs to floral tape and beyond. Be sure to check out our Floral Encyclopedia for a more detailed description on these tools and how to use them.

Our flowers travel from around the world directly to your door. We work closely with our Tastemakers to bring you the best of what the season is offering. 

Yes! We work with both local US + international growers to bring you the best of what each season has to offer.

At this time we are only offering Tastemaker Tutorials as part of the complete Floristry Kit package. To view the Floristry Kit options, please click here.

At this time we are only offering the complete Floristry Kit package. To view the Floristry Kit options, please click here.

Yes, shipping is included in the price of the Kit. Please refer to each individual product page for further detailed information.

Floristry Kits are shipped via two shipments as specified on the individual product page.

Shipment #1: All hard goods (vessels, tools, etc) are shipped via FedEx Ground or GLS one week prior to your fresh floral delivery.

Shipment #2: All live fresh floral material is shipped via FedEx Priority Overnight. Please note that we generally ship on Wednesday for Thursday delivery. Please reference the individual product page for exact shipping dates and options as they vary from kit to kit.

Once your order ships you will receive a tracking number via email as well as updates along the way until it’s reached your doorstep.

Please carefully review your shipping address when inputting your order. The Floral Pantry™ is not responsible for any issues resulting in an incorrect delivery address.

*Holiday Note*: Please note that our special holiday wreath kits will ship as one complete package. You will only receive one shipment for these orders.

Each Floristry Kit is a limited edition item and is sold on a pre-order basis to ensure you receive the best artisan blooms and one-of-a-kind materials.

Floristry Kits are shipped once a month on the date specified on the individual product page.

At this time we are not able to offer preferred delivery dates. We hope to be able to offer more flexibility in the future.

Great question! We ship all live floral material on Wednesday afternoons so that you will have fresh flowers filling your space for the weekend ahead!

Not a problem! The flowers are hand packaged to ensure they stay protected, cool and hydrated. With that said, they’re eager to meet you! As soon as you’re able, please give them some love and attention according to the best practices included with your kit. Please note that once the package has left our facility we are not responsible for lost, stolen or damaged packages as a result of being left in inclement weather.

Please login to your account to check the status of your order as well as to make any necessary changes. Once your order has been marked as Processed or Shipped in your account it unfortunately cannot be changed. For further questions, please contact us at info@thefloralpantry.com.

All Floristry Kits are shipped via GLS or Fedex Priority Overnight. Once your order has left our warehouse you will receive a tracking number via email, as well as updates along the way, until it’s reached your doorstep. Most deliveries are scheduled to arrive before noon on the specified delivery date. Exact delivery times will depend on the service available to your address.

Please login to your account and update your shipping address.

Please carefully review your shipping address when inputting your order. The Floral Pantry™ is not responsible for any issues resulting in an incorrect delivery address.

The flowers ship direct to your door from our floral facilities in Southern California and the Netherlands.

Not yet! Rest assured that we have big dreams for sharing the joy of the Floristry Kit with the world. For now, we’ll leave it to stay tuned, coming soon!

*Holiday Exception*: Please note that we are now offering shipping to residents in the United Kingdom throughout the holiday season. If you have any questions, please contact us at info@thefloralpantry.com.

12 Floristry Kits and accompanying Tastemaker Tutorials are designed annually. Each month a new seasonal kit (aka a bundle of beauty!) and its accompanying Tastemaker Design Tutorial will be released. Members will receive one new Floristry Kit each month, shipped to their preferred delivery address on the date specified on the featured kit page. Your space will surely thank you for the revolving boost of seasonal blooms. Your soul will be singing to the tune of fa la la floral as you nurture your design sense. And by the end of the year your Floral Pantry will be packed with pretty. Need we say more?

New Floristry Kits are released every month, with kits shipping direct to you mid-month. If you’re a subscription member, prior to each month’s shipment you will receive a notice via email with all the details. This is your opportunity to select your preferred shipping date as well as to make any necessary changes to your upcoming delivery.

The short answer is yes. However, as we plan ahead (gathering, designing and preparing all the beautiful materials), we ask that you do the same. You can skip upcoming scheduled deliveries up to 5 weeks in advance. To skip an upcoming order before it processes please email us at members@thefloralpantry.com.

Please note that all orders shown as Processed or Shipped in your account have already been processed and cannot be changed.

Our current membership subscriptions are for a six month commitment. At this time, we are unable to cancel or refund memberships once they are purchased. Why? Behind the scenes we are enthusiastically working ahead with our farms and material artisans to provide you with the best of the best floral ingredients and bespoke hard goods that come with each kit. As we’re asked to place the bulk of our orders in advance, we appreciate your assistance and understanding in honoring the commitment. We promise you won’t be disappointed.

Yes! You will have lifetime access to the Tastemaker Tutorials that you’ve paid for you. All purchased tutorials will live in your member account. Your member account will continue to remain active even if you choose to stop receiving Floristry Kits.

The Tastemaker Tutorials are an immersive video design experience on our website featuring step-by-step floral design instructions for crafting beautiful arrangements in the beauty of your home or workspace. The tutorials are each led by our curated network of floral tastemakers from around the world in conjunction with the featured Floristry Kits. The tutorials are viewable at any time and they can be paused, fast-forwarded, and re-watched as many times as you’d like so you can learn at your own pace. Members will have lifetime access to the Tastemaker Tutorials that they’ve paid for in their member account.

We’re thrilled to share that you’ll have unlimited lifetime access to the video design tutorials that you subscribe to in your personal member account. You’ll be able to try your hand at floral design as many times as you like!

You can view your courses on our online platform. Please click here to login to your Floral Pantry account.

Absolutely! Click here to log into your Floral Pantry Tastemaker Tutorial account.

We’re sorry to hear that you are experiencing trouble viewing your design tutorials. Please contact us at support@thefloralpantry.com for assistance.

Login sharing for the Tastemaker Tutorials is strictly prohibited. Please refer to our Terms & Conditions for further account rules and regulations.

From time-to-time we will offer opportunities to connect with our Tastemakers via live video Q&A sessions. Be sure to stay in the know by signing up for our newsletter.

Out of respect for the privacy of our Tastemakers we do not share their contact information. You are free to contact them via their personal websites and/or social media outlets.

Creative minds have come together to curate our beautiful network of Tastemakers from a world of firsthand experience. Over the past ten years, Floral Pantry founder, Kim Wiseley, has had the wonderful opportunity to work alongside each Tastemaker that is featured. The Tastemakers are a true reflection of the brands core aesthetic approach and floral values. Kim sings their praises and is over-the-moon to be able to share their craft with you!

Yes, we sell both standard physical gift cards and e-gift cards. To view both options, please click here. 

Absolutely! To ensure your recipient is home and prepared for the arrival of their kit we suggest that you either give them a gift certificate to use at their convenience or confirm the delivery date with them prior to purchase.

Our main office is based in Los Angeles, California. Our Floristry Kits are assembled and shipped from multiple locations across the United States and Netherlands.